Return Policy

At ptoule, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy.

Refund Timeframe

You have 30 days from the date of delivery to request a refund. After this period, unfortunately, we cannot offer you a refund.

Refund Conditions

To be eligible for a refund:

• The item must be unused, unwashed, and in the same condition that you received it.
• The item must be in its original packaging, with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all refund requests.

Non-Refundable Items

Certain items are non-refundable:

• Gift cards
• Final sale items
• Customized or personalized products

Refund Process

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10 business days.

Contact Us for Inquiries

If you have any questions about our refund policy or need assistance with your return, please contact us at [email protected] We are here to help and ensure your experience with us is a positive one.